VIVAnews - Indonesia’s national airline, Garuda Indonesia, was named the ‘World’s Most Improved Airline’ at the Skytrax 2010 World Airline Awards in Hamburg, Germany. The Skytrax World Airline Awards is the airline industry’s most comprehensive and prestigious measure of service quality and is based on survey results from nearly 18 million international passengers.
The Skytrax award recognises the success of Garuda Indonesia’s ongoing transformation programme, and its progress towards becoming one of Asia’s most successful and profitable airlines. Recent landmarks include the introduction of a new aircraft fleet, new in-flight product, new on-board service concept and a fresh corporate identity. Garuda Indonesia was recently awarded the Skytrax 4-star rating and aims to achieve the coveted 5-star standard.
"The prestigious award endorses our efforts to transform the airline and to deliver the highest standards of service to our passengers on the ground and in the air," said Garuda Indonesia President and CEO Emirsyah Satar.
"Garuda’s financial turnaround over the last three years has played an integral part and was very much the foundation for its improvements in service, training and overall quality," he went on by saying.
Emirsyah expected that the relaunch of long-haul flights to Europe on June 1st will truly help Garuda Indonesia enter a new era of success.
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Translated by: Bonardo Maulana W
